Privacy Policy
Last Updated: 24 August 2026
Table of Contents
1. Introduction
ReviveX International is committed to protecting personal information and handling it responsibly.
ReviveX International is a trading name of Christopher Parry Photography (Pty) Ltd (Registration: 2015/179935/07) ("ReviveX", "we", "us" or "our").
This Privacy Policy explains how we collect, use, store, share and otherwise process personal information when you:
- Visit the ReviveX website
- Contact ReviveX
- Submit an enquiry
- Book a meeting or demonstration
- Become a ReviveX client
- Use the ReviveX platform or CRM
- Interact with a ReviveX system
- Communicate with us by email, telephone, messaging platform or another channel
- Engage with marketing or other communications from ReviveX
This Policy is intended to support our obligations under the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable privacy and data-protection requirements.
2. Who Is Responsible for Your Information?
The party responsible for personal information depends on the context in which ReviveX processes it.
2.1 When ReviveX processes information for its own purposes
When you interact directly with ReviveX, for example by:
- Visiting our website
- Contacting us about our services
- Booking a demonstration
- Becoming a ReviveX client
- Communicating with our team
- Subscribing to our communications
ReviveX will generally act as the Responsible Party for that personal information.
This means ReviveX determines why and how that information is processed.
2.2 When ReviveX processes information for a client
ReviveX also provides conversion, CRM, automation and communication services to other businesses.
Where a ReviveX system processes leads, customers, prospects or other individuals on behalf of a ReviveX client, that client will generally determine the purpose for which the information is processed.
In those circumstances:
- The client generally acts as the Responsible Party
- ReviveX generally acts as an Operator processing information on the client's instructions
If you interact with a ReviveX system operated on behalf of another business, that business's own privacy policy may also apply to the processing of your personal information.
Questions about why that business collected or uses your information should generally be directed to that business in the first instance.
3. What Personal Information May We Collect?
The information ReviveX processes will depend on your relationship with us and the services being used.
It may include:
3.1 Identity Information
Such as:
- Name
- Surname
- Job title
- Business role
- Company or organisation
3.2 Contact Information
Such as:
- Email address
- Telephone number
- Mobile number
- Business address
- Communication preferences
3.3 Business and Enquiry Information
Such as:
- Services you are interested in
- Information you provide when requesting a quote, demonstration or consultation
- Business requirements
- Customer-journey information
- CRM or workflow requirements
- Information supplied during meetings or discovery sessions
3.4 Conversation Information
Where applicable, this may include:
- Website chat conversations
- Email communications
- SMS or messaging communications
- Telephone or voice interaction information
- Enquiry history
- Follow-up history
- Notes and outcomes associated with communications
Where calls are recorded, transcribed or otherwise processed, this should be handled in accordance with applicable law and the relevant implementation.
3.5 CRM and Customer Records
Where ReviveX CRM or related services are used, information may include:
- Contact records
- Opportunity information
- Pipeline stages
- Lead source
- Tasks
- Notes
- Appointment information
- Tags
- Customer activity
- Communication history
3.6 Technical and Website Information
When you use our website or digital services, certain technical information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Website activity
- Pages viewed
- Referral source
- Approximate location derived from technical information
- Cookie identifiers
- Analytics information
Please see our Cookie Policy for more information.
3.7 Billing and Commercial Information
Where relevant, we may process:
- Billing details
- Invoice information
- Transaction references
- Subscription information
- Service-plan information
- Payment status
ReviveX does not necessarily store full payment-card information where payment is processed by a third-party payment provider.
3.8 Marketing Preferences
We may record:
- Whether you have requested information
- Whether you have consented to certain communications
- Whether you have unsubscribed or objected to marketing
- Your communication preferences
4. Special Personal Information
ReviveX does not request that visitors submit special or sensitive personal information through ordinary website enquiry forms unless it is genuinely required for an appropriate and lawful purpose.
However, certain client implementations may involve information that is more sensitive in nature.
Where ReviveX processes special personal information on behalf of a client, the processing must be:
- Relevant to the agreed service
- Permitted by applicable law
- Covered by the appropriate client instructions and agreements
- Subject to appropriate safeguards
Clients remain responsible for ensuring that they have an appropriate legal basis for instructing ReviveX to process such information.
5. Information About Children
ReviveX's website and services are primarily intended for businesses and are not directed specifically at children.
Where a client implementation may involve personal information relating to children, the client and ReviveX must consider the additional legal requirements that apply before such processing takes place.
ReviveX does not knowingly seek to collect children's personal information directly for general marketing purposes.
6. How Do We Collect Personal Information?
We may collect information:
Directly from you
For example when you:
- Complete a form
- Send us an email
- Call us
- Book a meeting
- Use website chat
- Request information
- Become a client
- Provide information during onboarding
From our clients
Where ReviveX processes information on behalf of a business client.
Through technology
Including:
- Cookies
- Analytics
- Website forms
- CRM systems
- Communication systems
- Workflow tools
From other lawful sources
Where permitted, information may also be received from:
- Business partners
- Referral sources
- Publicly available business information
- Connected systems
- Third-party platforms
We will only process personal information where there is an appropriate basis to do so.
7. Why Do We Process Personal Information?
ReviveX may process personal information for purposes including:
- Responding to enquiries
- Providing ReviveX services
- Managing client relationships
- Setting up and operating ReviveX systems
- Managing CRM records
- Delivering website conversion services
- Handling inbound enquiries
- Supporting lead follow-up
- Supporting database reactivation
- Supporting reputation workflows
- Booking meetings or appointments
- Providing technical support
- Managing billing and subscriptions
- Improving our services
- Analysing website usage
- Preventing fraud or misuse
- Maintaining system security
- Meeting legal and regulatory obligations
- Communicating important service information
- Sending marketing communications where permitted
We aim to collect and process only information that is reasonably relevant to the purpose for which it is needed.
8. Lawful Basis for Processing
The legal basis for processing will depend on the circumstances.
ReviveX may process personal information where:
- You have consented to the processing
- Processing is necessary to perform or prepare for a contract
- Processing is necessary to comply with a legal obligation
- Processing protects a legitimate interest of the data subject
- Processing is necessary for the legitimate interests of ReviveX or another party, where permitted
- Another lawful justification applies
Where ReviveX acts as an Operator for a client, ReviveX processes personal information according to the client's lawful instructions and the applicable agreement.
9. Direct Marketing
ReviveX may communicate with businesses and individuals about our services where permitted by applicable law.
Electronic direct marketing may include communication through channels such as:
- SMS
- Telephone
- Messaging platforms
- Social messaging
Where consent is required, we will seek the appropriate consent before sending marketing communications.
Where applicable law permits communications based on an existing customer relationship or another lawful basis, those communications will be handled within the relevant legal requirements.
You may request that ReviveX stop sending direct marketing communications at any time.
Where available, you can:
- Use the unsubscribe link in an email
- Reply with an appropriate opt-out request
- Contact ReviveX directly
Opting out of marketing does not prevent ReviveX from sending important service, account, legal or transactional communications where necessary.
10. How We Use AI and Automated Systems
ReviveX uses automation and artificial intelligence within certain services and workflows.
These systems may assist with activities such as:
- Responding to enquiries
- Understanding enquiry intent
- Capturing information
- Categorising enquiries
- Supporting qualification
- Triggering follow-up
- Updating CRM information
- Routing enquiries
- Creating summaries
- Supporting database reactivation
- Supporting review journeys
Automated systems can make mistakes.
ReviveX therefore aims to configure workflows with appropriate limitations, escalation rules and human handover points.
We do not intend to rely on automated systems to make decisions that have significant legal or similarly substantial effects on an individual unless such processing is lawful and appropriate safeguards have been considered.
Please also see our AI Use & Limitations page.
11. When ReviveX Processes Client Databases
ReviveX may be engaged by clients to process databases containing prospective customers, former customers or other business contacts.
In these circumstances:
- The client is generally responsible for the lawful collection and use of the information
- The client must ensure that it is permitted to instruct ReviveX to process the information
- ReviveX processes the information according to the agreed purpose and client instructions
- ReviveX should not use client-controlled data for unrelated purposes of its own
The specific responsibilities of ReviveX and the client may be further described in the applicable Data Processing Agreement.
13. Third-Party Services and Links
The ReviveX website and platform may contain links to or integrations with third-party services.
These services operate under their own terms and privacy practices.
ReviveX is not responsible for the privacy practices of independent third-party websites or services that are outside our control.
We recommend reviewing the relevant provider's privacy information before providing personal information directly to them.
14. International Data Transfers
Some technology or infrastructure providers used in delivering ReviveX services may process or store information outside South Africa.
Where personal information is transferred across borders, ReviveX will seek to ensure that the transfer is handled in accordance with applicable data-protection requirements and that appropriate safeguards are used where required.
The specific location of processing may depend on the platforms involved in a particular ReviveX implementation.
Clients with specific data-location requirements should raise these during solution scoping.
15. How Long Do We Keep Information?
ReviveX retains personal information only for as long as reasonably necessary for:
- The purpose for which it was collected
- Providing the relevant service
- Meeting contractual obligations
- Resolving disputes
- Maintaining appropriate business records
- Complying with legal requirements
Retention periods may vary depending on the type of information and the context in which it is processed.
Where ReviveX processes information on behalf of a client, retention may also be determined by:
- The client's instructions
- The applicable agreement
- Platform settings
- Legal requirements
Information that is no longer required and that ReviveX is not legally entitled or required to retain should be securely deleted, destroyed or de-identified where appropriate.
16. How Do We Protect Personal Information?
ReviveX takes reasonable technical and organisational measures intended to protect personal information against risks including:
- Unauthorised access
- Unlawful processing
- Accidental loss
- Unauthorised disclosure
- Damage
- Destruction
- Misuse
Measures may include, where appropriate:
- Access controls
- Authentication
- Restricted permissions
- Secure technology platforms
- Staff and contractor access limitations
- Contractual confidentiality obligations
- System monitoring
- Backup and recovery measures
- Security updates
- Appropriate vendor controls
No internet-connected system can be guaranteed to be completely secure.
ReviveX therefore does not claim that security risks can be eliminated entirely.
17. Security Incidents
Where ReviveX becomes aware of a security compromise involving personal information, we will assess the incident and respond according to:
- The nature of the incident
- ReviveX's role in the processing
- Applicable contractual obligations
- Applicable data-protection law
Where ReviveX is acting as an Operator for a client, we will notify and cooperate with the client as required by the applicable agreement and law.
Where notification to affected individuals or the Information Regulator is legally required, the responsible party will take the appropriate steps.
18. Your Rights
Subject to applicable law and the circumstances of the processing, you may have the right to:
- Ask whether ReviveX holds personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion or destruction of information where ReviveX is no longer authorised to retain it
- Object to certain processing
- Object to direct marketing
- Withdraw consent where processing is based on consent
- Lodge a complaint regarding the processing of your personal information
Some rights are subject to legal exceptions.
For example, ReviveX may need to retain certain records where required by law or where another lawful reason for retention applies.
19. How to Exercise Your Rights
If ReviveX is the Responsible Party for your information, you may contact us using the details below.
We may need to verify your identity before responding to a request.
If ReviveX processes your information on behalf of one of our clients, we may refer your request to that client or assist the client in responding to your request.
This is because the client generally controls the purpose and use of the information in that context.
21. Changes to This Privacy Policy
ReviveX may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to technology
- Changes to our business practices
- Changes to legal requirements
The latest version will be published on this page together with the updated revision date.
Material changes may be communicated through additional channels where appropriate.
22. Contact ReviveX
For privacy-related questions or requests, contact:
Christopher Parry Photography (Pty) Ltd t/a ReviveX International
Registration: 2015/179935/07
Address:
626 32nd Avenue
Villieria
Pretoria
Gauteng
0186
South Africa
Email: chris@revivex.co.za
Telephone:
+27 84 511 7736
Website:
revivex.co.za
Information Officer
[INSERT REGISTERED INFORMATION OFFICER NAME]
Privacy enquiries may be directed to: chris@revivex.co.za
Replace this section with the registered Information Officer's confirmed details before final publication if different.
23. Complaints to the Information Regulator
If you believe that your personal information has been processed in breach of POPIA, we encourage you to contact ReviveX first so that we have an opportunity to address your concern.
You also have the right to lodge a complaint with the Information Regulator (South Africa).
Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
2191
South Africa
Telephone:
010 023 5200
Toll Free:
0800 017 160
General Enquiries: enquiries@inforegulator.org.za
POPIA Complaints: POPIAComplaints@inforegulator.org.za
A complaint may also be submitted through the Information Regulator's eServices portal.
