Acceptable Use Policy

ReviveX provides technology that can communicate, automate, process data and perform business actions at scale.

This creates significant business value, but it also requires responsible use.

This Policy establishes the rules for using ReviveX systems in a manner that is:

• Lawful
• Secure
• Responsible
• Respectful of privacy
• Consistent with third-party platform requirements
• Appropriate for the intended business purpose

The Policy is intended to protect:

• Clients
• Client customers
• Data Subjects
• ReviveX
• Technology providers
• Communication networks
• Other users

This Policy applies to use of ReviveX services including:

• ReviveX CRM
• Website Conversion
• Inbound Call Conversion
• Speed-to-Lead
• Database Reactivation
• Reputation Conversion
• AI assistants
• Telephone systems
• Messaging
• Email
• SMS
• WhatsApp-connected workflows
• CRM automations
• Pipeline systems
• Calendar workflows
• Integrations
• APIs
• Custom applications
• Custom software
• Custom automations
• Client portals
• Other ReviveX technology

It applies whether the service is used directly by:

• The Client
• Client employees
• Contractors
• Agents
• Authorised users
• Automated workflows

The Client is responsible for use of its ReviveX environment by authorised users.

The Client should take reasonable steps to ensure that:

• Users understand this Policy
• Access is given only to appropriate people
• Users comply with applicable law
• Business instructions provided to ReviveX are lawful
• Data supplied to ReviveX may lawfully be processed
• Client-specific industry rules are followed
• Account credentials are properly protected

The Client must not instruct ReviveX to perform an activity that the Client itself could not lawfully perform.

ReviveX services may be used for legitimate business activities such as:

• Responding to customer enquiries
• Capturing leads
• Lead qualification
• Customer follow-up
• Appointment booking
• CRM management
• Database management
• Lawful database reactivation
• Customer-support workflows
• Reputation management
• Internal business automation
• Reporting
• Workflow management
• Approved AI use
• Appropriate customer communications

Use must remain within:

• Applicable law
• The Client's agreed service scope
• This Policy
• Third-party provider rules
• Applicable contractual terms

ReviveX services must not be used to:

• Commit a criminal offence
• Facilitate criminal activity
• Defraud another person
• Conceal unlawful activity
• Evade applicable legal requirements
• Violate another person's rights
• Process information unlawfully
• Send unlawful communications
• Perform an activity prohibited by applicable law

The fact that an action can technically be automated does not make that action lawful.

You must not use ReviveX services to:

• Access a computer or system without authorisation
• Attempt to bypass authentication
• Circumvent access controls
• Obtain another person's credentials unlawfully
• Access another Client's environment
• Access data you are not authorised to view
• Probe another system without permission
• Exploit vulnerabilities without authority
• Escalate system privileges unlawfully
• Circumvent security restrictions

ReviveX must not be used as a platform for unauthorised cyber activity.

You may not knowingly use ReviveX to create, distribute, deploy or facilitate malicious software or harmful code.

This includes, where used maliciously:

• Viruses
• Worms
• Ransomware
• Trojans
• Spyware
• Credential stealers
• Malicious scripts
• Destructive code
• Botnet software

Legitimate security or development work may only be conducted within an authorised and lawful environment.

You must not intentionally:

• Delete data without authority
• Corrupt data
• Alter another person's data without authority
• Disable systems unlawfully
• Interrupt services
• Deny legitimate access
• Overload systems deliberately
• Damage infrastructure
• Interfere with lawful system operation

This includes attempts to damage:

• ReviveX
• A Client
• A third-party provider
• Another user
• Connected infrastructure

Security testing, penetration testing, vulnerability scanning or similar activity involving ReviveX infrastructure must not be performed without appropriate authorisation.

Clients may test systems they lawfully control where:

• They are authorised to do so
• The activity does not interfere with shared infrastructure
• It complies with third-party provider terms
• ReviveX approval is obtained where ReviveX infrastructure could be affected

Do not interpret public accessibility as permission to conduct invasive security testing.

ReviveX must not be used to:

• Conduct phishing
• Steal passwords
• Harvest credentials deceptively
• Create fraudulent login pages
• Impersonate institutions to obtain confidential information
• Trick individuals into revealing security credentials
• Facilitate account takeover

Legitimate authentication workflows are permitted.

Deceptive credential collection is not.

ReviveX may not be used to intentionally deceive people for unlawful or fraudulent purposes.

Prohibited activity includes:

• Fraudulent offers
• False invoices
• Payment scams
• Identity fraud
• Impersonation for financial gain
• False representations intended to obtain money or information
• Deceptive account creation

Normal sales and marketing persuasion is permitted.

Fraud is not.

Clients must not use ReviveX to impersonate:

• Another company
• Another person
• A government body
• A financial institution
• A healthcare provider
• A law-enforcement agency
• Another organisation

without lawful authority.

AI assistants may use a conversational name or persona but must not falsely claim to be a particular real person where no such authority exists.

ReviveX AI assistants may communicate naturally and conversationally.

However, Clients must not deliberately configure AI to materially deceive users about its identity.

Where a user directly asks whether a ReviveX AI assistant is automated or AI-powered, the system should respond truthfully according to its configuration.

A conversational name does not by itself constitute unlawful impersonation.

Clients must not use ReviveX to send electronic direct marketing in circumstances where the communication would be unlawful.

This includes inappropriate use of:

• Email
• SMS
• Automated calls
• WhatsApp
• Other messaging
• Database Reactivation

Clients remain responsible for establishing an appropriate lawful basis for their marketing activity.

Where consent is legally required for unsolicited electronic direct marketing, Clients must follow the applicable consent requirements.

ReviveX technology must not be intentionally configured to:

• Repeatedly request consent where prohibited
• Circumvent a previous refusal
• Ignore a lawful objection
• Misrepresent what consent covers

ReviveX systems must not be intentionally configured to ignore valid marketing opt-outs.

Where applicable, Clients must respect:

• Unsubscribe requests
• STOP requests
• Direct-marketing objections
• Suppression records
• Other legally required opt-out mechanisms

A person must not be deliberately re-added to a marketing workflow merely to circumvent a valid opt-out.

Clients may use ReviveX with databases they are lawfully entitled to process.

Clients must not knowingly provide:

• Stolen databases
• Unlawfully scraped personal data
• Fraudulently obtained contact lists
• Data acquired in violation of applicable law
• Contact information they have no lawful basis to process

ReviveX may request additional information about the source of a database where a reasonable compliance concern exists.

Automated collection of publicly accessible information is not automatically lawful merely because the information can be viewed online.

Clients must not use ReviveX to conduct scraping that:

• Violates applicable law
• Circumvents access controls
• Breaches applicable platform terms
• Infringes privacy rights
• Creates an unreasonable technical burden
• Collects personal information without an appropriate lawful basis

Legitimate and authorised data integration remains permitted.

Clients must use ReviveX in a manner consistent with applicable privacy and data-protection requirements.

The Client must not knowingly use ReviveX to:

• Collect unnecessary personal information
• Obtain personal information through deception
• Disclose personal information unlawfully
• Circumvent privacy rights
• Ignore lawful deletion or objection requests
• Process Client Data for an undisclosed unlawful purpose

Further information is contained in the ReviveX:

• Privacy Policy
• Data Processing Agreement

Clients must not introduce special personal information into a ReviveX workflow without considering whether:

• The processing is legally permitted
• The information is genuinely necessary
• Appropriate safeguards exist
• ReviveX has been informed of the intended use

Special personal information may require a different implementation approach.

Clients must not intentionally use ReviveX to unlawfully collect or process personal information relating to children.

Where a legitimate service may involve children, the Client must disclose the use case before implementation so that appropriate legal and technical safeguards can be considered.

ReviveX must not be used to conduct unlawful surveillance.

This includes using ReviveX technology to:

• Secretly monitor people where prohibited
• Track individuals unlawfully
• Intercept private communications without lawful authority
• Collect private communications unlawfully
• Circumvent lawful privacy protections

Legitimate business monitoring must remain within applicable law.

Telephone or communication technology must be used in accordance with applicable law.

Clients are responsible for determining whether:

• A call may lawfully be recorded
• Notice is required
• Consent is required
• A communication may lawfully be monitored
• Industry-specific requirements apply

ReviveX technology must not be used for unlawful interception of communications.

Where recording or transcription is enabled, the implementation should include appropriate notices or controls where required.

ReviveX must not be used to intentionally:

• Harass
• Threaten
• Stalk
• Intimidate
• Abuse

another person.

Persistent unwanted contact after an applicable lawful objection or opt-out may also constitute prohibited use.

ReviveX must not be intentionally used to facilitate unlawful discrimination or targeted abuse against individuals or groups.

Clients are responsible for ensuring that automated qualification or workflow criteria do not unlawfully discriminate.

Legitimate business segmentation is permitted where lawful and appropriate.

Clients must not configure ReviveX AI to make unrestricted solely automated decisions about individuals where those decisions:

• Have legal consequences, or
• Affect individuals to a substantial degree

unless the processing is lawful and appropriate safeguards have been implemented.

Refer to the AI Use & Limitations policy.

Additional care is required if ReviveX technology is used in connection with decisions involving areas such as:

• Employment
• Recruitment
• Insurance
• Credit
• Financial services
• Healthcare
• Education
• Housing
• Legal rights

Clients remain responsible for determining whether automated processing is permitted.

ReviveX AI must not be intentionally represented as a replacement for an appropriately qualified professional where professional judgement is legally or practically required.

Unless specifically designed and lawfully approved for the use case, ReviveX must not be relied on as the sole source of:

• Medical diagnosis
• Clinical advice
• Legal advice
• Financial advice
• Investment advice
• Tax advice
• Regulated professional advice

Standard ReviveX systems are not emergency-response systems.

Clients must not use ordinary ReviveX AI as the sole method of handling:

• Medical emergencies
• Threats to life
• Criminal emergencies
• Fire emergencies
• Crisis intervention
• Immediate safety threats

Where emergency-type enquiries may arise, appropriate escalation information should be configured.

Clients must not knowingly configure ReviveX to make materially false claims about:

• Products
• Services
• Pricing
• Availability
• Qualifications
• Certifications
• Guarantees
• Business performance
• Health outcomes
• Financial outcomes
• Legal rights

The Client is responsible for the accuracy of information supplied to ReviveX.

ReviveX Reputation Conversion must not be used to:

• Create fake reviews
• Purchase fake reviews
• Impersonate customers
• Fabricate testimonials
• Submit reviews on behalf of customers without authority
• Threaten customers for negative reviews
• Manipulate review platforms unlawfully

ReviveX may facilitate legitimate requests for genuine customer feedback.

It does not guarantee positive reviews.

Clients must not use ReviveX to knowingly:

• Fabricate customer testimonials
• Attribute statements to a person who did not make them
• Present fictional results as verified client results
• Misrepresent illustrative data as actual performance

Clients must not use ReviveX to intentionally distribute:

• Unlawful spam
• Repetitive abusive messages
• Unsolicited bulk communications in breach of applicable law
• Messages designed primarily to disrupt communications infrastructure

High-volume legitimate campaigns remain subject to:

• Applicable law
• Provider rules
• Appropriate consent and opt-out processes
• Technical limits

ReviveX telephone technology must not be used to:

• Conduct unlawful robocalling
• Harass recipients
• Spoof caller identity unlawfully
• Make fraudulent calls
• Impersonate authorities
• Repeatedly contact people after a valid objection where continued contact would be unlawful

Clients using connected messaging platforms must comply with applicable provider requirements.

These may include policies governing:

• WhatsApp
• SMS providers
• Email providers
• Social messaging platforms
• Telephone carriers

ReviveX cannot authorise activity prohibited by the underlying provider.

Clients must not use ReviveX email services to:

• Send unlawful spam
• Send phishing messages
• Distribute malware
• Spoof another organisation unlawfully
• Circumvent sender restrictions
• Mislead recipients regarding the origin of a communication

Appropriate sending practices should be maintained to protect deliverability and reputation.

Clients must not intentionally use ReviveX systems in a way designed to:

• Exhaust shared resources
• Create denial-of-service conditions
• Generate artificial load
• Abuse rate limits
• Consume resources for unrelated unauthorised computing
• Circumvent usage restrictions

Automation must not be used to:

• Flood third-party websites
• Manipulate online voting
• Create fake accounts unlawfully
• Inflate engagement artificially
• Circumvent platform protections
• Conduct credential stuffing
• Perform prohibited scraping
• Manipulate digital systems deceptively

Legitimate workflow automation remains permitted.

Clients must not intentionally configure ReviveX AI to:

• Expose credentials
• Reveal protected Client information
• Reveal another Client's information
• Facilitate cybercrime
• Circumvent security measures
• Produce fraudulent communications
• Bypass legal restrictions

Users must not intentionally expose another party's confidential information through ReviveX without authority.

Clients should avoid unnecessarily placing into AI systems:

• Passwords
• Private keys
• Authentication secrets
• Banking credentials
• Security tokens
• Highly confidential information unrelated to the workflow

ReviveX must not be knowingly used to unlawfully:

• Infringe copyright
• Misappropriate trade secrets
• Distribute unauthorised protected material
• Pass another person's work off as the Client's own
• Circumvent intellectual-property protections

Legitimate quotation, reference, licensed use and other lawful uses remain permitted.

Clients must respect:

• Privacy rights
• Copyright
• Trademarks
• Confidentiality
• Contractual rights
• Platform rules
• Other legally protected interests

ReviveX may restrict a workflow where a credible third-party rights concern arises.

ReviveX relies on external technology providers.

Clients must not use ReviveX in a way that knowingly causes ReviveX or the Client to breach mandatory provider rules.

Third-party providers may independently:

• Block messages
• Suspend numbers
• Restrict accounts
• Reject content
• Limit sending
• Disable integrations

ReviveX cannot override an independent provider's lawful enforcement action.

Clients must not intentionally attempt to bypass:

• ReviveX restrictions
• Provider restrictions
• Account suspensions
• Usage controls
• Security controls
• Compliance controls
• Opt-out controls

Creating a new account solely to bypass a valid suspension may itself constitute prohibited use.

Clients should restrict account access to authorised users.

Clients must not:

• Publicly publish account credentials
• Intentionally provide unauthorised third parties with access
• Share privileged credentials irresponsibly

Where user seats or access levels are available, they should be used appropriately.

Clients are responsible for:

• Protecting passwords
• Removing former-user access
• Managing user permissions
• Protecting connected email accounts
• Protecting telephone accounts
• Protecting integration credentials
• Reporting suspected compromise promptly

Where ReviveX reasonably suspects misuse, ReviveX may investigate the relevant activity.

An investigation may include reviewing information reasonably necessary to:

• Identify the issue
• Protect systems
• Determine whether the Policy was breached
• Respond to security risk
• Comply with law
• Address provider requirements

Investigations must remain subject to applicable privacy, confidentiality and legal obligations.

ReviveX may temporarily restrict affected functionality where reasonably necessary to address:

• Security risk
• Suspected fraud
• Prohibited activity
• Provider enforcement
• Unlawful use
• Threats to infrastructure
• Serious abuse

Where appropriate, ReviveX should notify the Client.

ReviveX may suspend a Client service where there are reasonable grounds to believe that continued use presents a material risk of:

• Illegal activity
• Fraud
• Security compromise
• Harm to another person
• Serious provider violations
• Material infrastructure damage
• Serious breach of this Policy

Where the risk is not urgent and the breach can reasonably be corrected, ReviveX may first provide the Client with an opportunity to remedy the issue.

Serious or repeated violations may result in termination in accordance with:

• The ReviveX Service Terms
• The Client's Service Agreement
• Applicable law

Immediate termination may be appropriate where legally permitted in cases involving serious:

• Fraud
• Criminal activity
• Cyber abuse
• Deliberate security compromise
• Material unlawful conduct

ReviveX may preserve relevant records where reasonably necessary for:

• Security investigation
• Compliance
• Legal obligations
• Dispute resolution
• Lawful regulatory requests

Preservation does not mean ReviveX may use Client Data for unrelated purposes.

ReviveX may respond to valid and legally binding requests from:

• Courts
• Regulators
• Law-enforcement authorities
• Other authorised bodies

ReviveX will not intentionally disclose more information than reasonably required by a lawful demand.

Where legally permitted and appropriate, the Client may be notified.

Suspected misuse of ReviveX services may be reported to:

chris@revivex.co.za

The report should, where possible, include:

• Nature of the concern
• Relevant Client or communication
• Date and time
• Relevant screenshots or evidence
• Contact details for follow-up

ReviveX may request further information where reasonably required.

ReviveX encourages responsible reporting of genuine security concerns.

A person who discovers a suspected vulnerability should:

• Avoid accessing unnecessary data
• Avoid exploiting the issue beyond what is necessary to identify it
• Avoid disrupting systems
• Avoid disclosing confidential information publicly
• Report the concern to ReviveX promptly

This provision does not itself authorise unauthorised security testing.

This Policy should not be misused to submit knowingly false abuse or infringement claims against:

• Clients
• Competitors
• Individuals
• ReviveX

Good-faith reporting remains encouraged.

ReviveX will seek to enforce this Policy reasonably and proportionately.

Factors considered may include:

• Seriousness of the conduct
• Whether harm occurred
• Whether the conduct was intentional
• Whether the issue can be corrected
• Whether it is repeated
• Security risk
• Legal requirements
• Provider requirements
• Impact on third parties

Not every minor or accidental error should automatically result in termination.

Clients agree to cooperate reasonably with ReviveX when investigating:

• Security concerns
• Compliance issues
• Provider complaints
• Abuse reports
• Suspicious activity

This may include supplying information reasonably necessary to understand the relevant use.

ReviveX may update this Acceptable Use Policy where necessary to reflect:

• Changes in law
• Security risks
• Technology changes
• Platform-provider requirements
• New ReviveX services
• Emerging forms of abuse

The latest version will be published on this page.

Material changes affecting active Clients should be communicated where reasonably appropriate.

This Policy forms part of the ReviveX legal framework.

It should be read together with:

• Service Terms
• Privacy Policy
• Data Processing Agreement
• AI Use & Limitations
• Subprocessors & Data Handling

If a Client-specific agreement imposes stricter lawful requirements, those requirements will also apply.

This Policy is governed by the laws of the Republic of South Africa.

Nothing in this Policy authorises activity prohibited by applicable law in South Africa or another jurisdiction that lawfully applies to the relevant activity.

Christopher Parry Photography (Pty) Ltd
Trading as ReviveX International

Registration Number: 2015/179935/07

Legal Status: Private Company

Country of Registration: Republic of South Africa

Physical Address:
626 32nd Avenue
Villieria
Pretoria
Gauteng
0186
South Africa

Email: chris@revivex.co.za

Telephone: +27 84 511 7736

Website: revivex.co.za

This Acceptable Use Policy should be read alongside the following documents:

• Privacy Policy
• Website Terms of Use
• PAIA Manual
• Cookie Policy
• Service Terms
• Data Processing Agreement
• AI Use & Limitations
• Subprocessors & Data Handling