PAIA Manual

This Manual has been prepared in accordance with section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA").

PAIA gives effect to the constitutional right of access to information held by the State and, in certain circumstances, information held by private bodies where that information is required for the exercise or protection of rights.

This Manual explains:

• Who ReviveX International is
• The categories of records that may be held by ReviveX
• How a person may request access to records
• Which records may be available without a formal PAIA request
• The procedure for requesting access
• Applicable fees
• Circumstances in which access may be refused
• Remedies available where access is refused
• How to contact ReviveX regarding PAIA requests

ReviveX International is a trading name of Christopher Parry Photography (Pty) Ltd.

For purposes of PAIA and POPIA, requests should be directed to the appropriate Information Officer or authorised Deputy Information Officer.

Information Officer / Head of Private Body:
[INSERT CONFIRMED REGISTERED INFORMATION OFFICER]

Email: chris@revivex.co.za

Telephone:
+27 84 511 7736

Physical Address:
626 32nd Avenue
Villieria
Pretoria
Gauteng
0186
South Africa

The Information Officer placeholder must remain visible until the registered Information Officer has been confirmed. Once confirmed, replace the placeholder consistently throughout the Manual.

PAIA exists to promote transparency and give effect to the constitutional right of access to information.

In relation to a private body, access may be requested where the record is required for the exercise or protection of a right, subject to the requirements and limitations contained in PAIA.

The existence of a record within one of the categories described in this Manual does not automatically mean that access will be granted.

Each request will be considered in accordance with PAIA and other applicable law.

The Information Regulator has published a Guide explaining how PAIA works and how individuals may exercise their rights under the Act.

The Guide includes information about:

• The objectives of PAIA
• How to make a request for access
• The forms that must be used
• Applicable fees
• Grounds for refusing access
• Remedies available to requesters
• The role of the Information Regulator

The Guide is available from the Information Regulator (South Africa).

Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
2191
South Africa

Telephone: 010 023 5200

Toll Free: 0800 017 160

General Enquiries: enquiries@inforegulator.org.za

Visit the Information Regulator website

Certain information may already be publicly available and may therefore be accessed without submitting a formal PAIA request.

Examples may include:

• Information published on the ReviveX website
• Public service descriptions
• Public pricing information
• Public case studies
• Public FAQs
• Public resources and guides
• Privacy Policy
• Website Terms of Use
• Cookie Policy
• PAIA Manual
• Other publicly published ReviveX policies
• Public company information available from lawful public registers
• Public marketing materials

Where information is already publicly available, ReviveX may direct the requester to the relevant public source rather than processing a formal PAIA request.

ReviveX may hold records in accordance with legislation applicable to its business and operations.

Depending on the circumstances, this may include records maintained under or in connection with:

• Promotion of Access to Information Act 2 of 2000
• Protection of Personal Information Act 4 of 2013
• Companies Act 71 of 2008
• Income Tax Act 58 of 1962
• Tax Administration Act 28 of 2011
• Value-Added Tax Act 89 of 1991
• Electronic Communications and Transactions Act 25 of 2002
• Consumer Protection Act 68 of 2008
• Basic Conditions of Employment Act 75 of 1997, where applicable
• Labour Relations Act 66 of 1995, where applicable
• Employment Equity Act 55 of 1998, where applicable
• Unemployment Insurance Act 63 of 2001, where applicable
• Compensation for Occupational Injuries and Diseases Act 130 of 1993, where applicable
• Occupational Health and Safety Act 85 of 1993, where applicable
• Copyright Act 98 of 1978
• Other legislation applicable to ReviveX's activities from time to time

The inclusion of legislation in this Manual does not mean that every type of record contemplated by that legislation is necessarily held by ReviveX. Records are maintained only where relevant or required.

ReviveX may hold records falling into the following categories.

A person seeking access to a record under PAIA must submit the prescribed request form.

The requester must provide enough information to enable ReviveX to:

• Identify the requester
• Identify the record requested
• Understand the form in which access is required
• Communicate with the requester
• Understand the right the requester seeks to exercise or protect
• Understand why the requested record is required for that purpose

Requests should be directed to:

Information Officer
ReviveX International
Christopher Parry Photography (Pty) Ltd
626 32nd Avenue
Villieria
Pretoria
Gauteng
0186
South Africa

Email: chris@revivex.co.za

Telephone: +27 84 511 7736

Requests for access to records of a private body must be submitted using the applicable prescribed PAIA form.

Download / Access the PAIA Request Form

Where possible, this links to the current official Form 2 — Request for Access to Record published by the Information Regulator. Only the current official Information Regulator form should be used.

A requester should provide:

• Full name
• Identity or registration information where appropriate
• Contact information
• Details of the requested record
• Sufficient information to identify the record
• Preferred form of access
• The right to be exercised or protected
• An explanation of why the record is required for that purpose
• Details of any authorised representative
• Any other information required by the prescribed form

Where a request is made on behalf of another person, proof of authority may be required.

PAIA permits prescribed fees to be charged in certain circumstances.

Depending on the type of requester and request, fees may include:

• A prescribed request fee
• Access or reproduction fees
• Search and preparation fees where permitted
• Postal or delivery costs where applicable

No arbitrary ReviveX-specific PAIA fee should be created. Fees must be based on the amounts prescribed under applicable PAIA regulations.

ReviveX will notify the requester of any applicable fee before access is provided where required. Specific fee amounts should not be published unless they have been verified against the current prescribed PAIA fee schedule.

View official Information Regulator PAIA fee information

After receiving a valid PAIA request, ReviveX will consider the request in accordance with PAIA.

This may involve:

• Confirming receipt
• Requesting clarification
• Confirming requester identity
• Searching for the record
• Determining whether the record exists
• Considering third-party rights
• Determining whether access must or may be refused
• Calculating applicable fees
• Providing access where legally required

The requester will be informed of the decision within the period prescribed by PAIA, subject to any lawful extension.

Where access is granted, the form of access may depend on:

• The format of the record
• The requester's preference
• Practical availability
• Legal restrictions
• Third-party rights
• Technical limitations

Access may, where appropriate, be provided through:

• Electronic copy
• Printed copy
• Inspection
• Transcript
• Another legally permitted form

PAIA contains circumstances in which a private body must or may refuse access to a record.

Access may be refused where permitted or required by law, including where disclosure could improperly reveal or affect:

• Personal information of another person
• Commercial information of a third party
• Confidential information supplied by a third party
• ReviveX's own confidential commercial information
• Trade secrets
• Intellectual property
• Security information
• Safety information
• Privileged legal information
• Confidential contractual information
• Research information
• Information whose disclosure is prohibited by law

ReviveX will consider each request individually. A refusal will not be based merely on inconvenience or a desire to avoid transparency.

A requested record may contain information relating to another person or organisation.

Where PAIA requires third-party notification or consultation, ReviveX will follow the applicable procedure.

The rights and interests of the relevant third party will be considered before a decision is made.

If ReviveX has taken reasonable steps to locate a requested record and:

• The record does not exist
• The record cannot be found
• The record is no longer held

ReviveX will respond in accordance with PAIA.

A request for access does not require ReviveX to create a record that does not already exist solely to satisfy the request, unless applicable law requires otherwise.

PAIA and POPIA operate together in relation to certain personal-information rights.

A person may have rights regarding personal information, including rights to:

• Request access
• Request correction
• Request deletion or destruction where legally applicable
• Object to certain processing
• Object to direct marketing
• Request information regarding processing

Requests relating specifically to personal information may be handled under POPIA, PAIA or both depending on the circumstances.

Please also refer to the ReviveX Privacy Policy.

ReviveX may process information on behalf of clients using:

• ReviveX CRM
• Website Conversion
• Inbound Call Conversion
• Speed-to-Lead
• Database Reactivation
• Reputation Conversion
• Automation
• Custom workflows

In these circumstances, the ReviveX client will generally determine why the information is processed and may be the Responsible Party.

Where a PAIA or personal-information request relates to information controlled by a ReviveX client, ReviveX may:

• Refer the requester to the client
• Notify the client
• Assist the client where required
• Process the request according to the applicable agreement and law

ReviveX will not assume ownership of client-controlled records merely because they are processed through ReviveX technology.

ReviveX is a private body.

PAIA generally does not provide the same internal appeal mechanism for private bodies that may apply to certain public bodies.

Where a requester is dissatisfied with a decision, the remedies available under PAIA may include:

• Lodging a complaint with the Information Regulator
• Approaching a competent court where permitted

The requester should consult the current PAIA Guide for the applicable process.

A requester may have the right to lodge a complaint with the Information Regulator regarding a PAIA request.

Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg
2191
South Africa

Telephone: 010 023 5200

Toll Free: 0800 017 160

General Enquiries: enquiries@inforegulator.org.za

Visit the Information Regulator

Where permitted under PAIA, a requester or affected third party may apply to a competent court regarding a decision concerning access to a record.

Nothing in this Manual constitutes legal advice regarding court proceedings. A person considering legal proceedings should seek appropriate legal advice where necessary.

This PAIA Manual is available:

ReviveX may update this Manual when necessary to reflect:

• Changes to law
• Changes to the business
• Changes to record categories
• Changes to contact information
• Changes to Information Regulator requirements
• Changes to ReviveX services

The latest version will be published on the ReviveX website.

All PAIA requests and related correspondence should be directed to:

Information Officer
Christopher Parry Photography (Pty) Ltd
Trading as ReviveX International

Registration Number: 2015/179935/07

Physical Address:
626 32nd Avenue
Villieria
Pretoria
Gauteng
0186
South Africa

Email: chris@revivex.co.za

Telephone: +27 84 511 7736

Website: revivex.co.za

Information Officer: [INSERT VERIFIED INFORMATION OFFICER NAME]

This PAIA Manual should be read alongside the following documents:

• Privacy Policy
• Website Terms of Use
• Cookie Policy
• Service Terms
• Data Processing Agreement
• AI Use & Limitations
• Acceptable Use Policy
• Subprocessors & Data Handling