Cancellation Policy
ReviveX operates on a month-to-month subscription model with a 30-day cancellation notice period.
Clients may cancel their subscription at any time by emailing hello@revivex.co.za or their account manager.
Cancellations apply to the upcoming billing cycle.
All services already delivered within the current cycle remain active until the cycle ends.
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Refund Policy
Due to the nature of our service, ReviveX does not offer refunds.
Our AI Agents (Ceecee, Beverley, Layla and Ava) begin delivering value immediately upon activation, including:
•⁠ ⁠24/7 call answering
•⁠ ⁠Lead revival campaigns
•⁠ ⁠Automated responses to new enquiries
•⁠ ⁠Website engagement and lead capture
•⁠ ⁠CRM updates, follow-ups and workflow execution
Because these services are rendered in real time and utilise system resources continuously, all payments for the activated period are final and non-refundable, even if the client chooses not to use the system during that time.
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Failed Payments / Billing Attempts
If a subscription payment fails, PayStack may automatically retry the payment.
If payment cannot be collected, the ReviveX system may be paused until the account is settled.
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Service Delivery
ReviveX provides:
•⁠ ⁠AI setup and training
•⁠ ⁠CRM alignment and onboarding
•⁠ ⁠Activation of AI Agents
•⁠ ⁠Ongoing support and optimisation
Because these services are performed and delivered as soon as onboarding begins, they cannot be reversed or refunded.
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Fair Use & Transparency
ReviveX is committed to transparent, ethical service.
Clients receive full clarity on setup fees, monthly fees, system activation and performance metrics.
No hidden charges, no long-term contracts, and no lock-ins.
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Contact
For cancellations or billing-related concerns, please contact:
hello@revivex.co.za